Delivery Terms & Rates

We understand that the prompt delivery of your order is very important to you.

Orders that are received before 12 pm (Irish time) from Monday to Thursday are dispatched on the same day (excluding weekends and bank holidays) and processed for shipping on next business day after 12 noon. Orders received after 2 pm will be dispatched on the next working day. Purchase made on Fridays, weekends and holidays will be ready for pick up and processed for shipping on next business day after 12 noon.

Shipping will be sent via GLS and requires a signature upon delivery

Our Delivery charges are based on the Total Order Price as follows:

 Ireland:

Order price under €50 – Delivery is €10.00
Order price over €50 – Delivery is Free

If you have not received your parcel in this time, please check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us

 

Returns Policy

When you purchase online, you have a statutory right to return a product up to 7 days after your order has been delivered. Please contact us on Phone: (056) 774 0993 or by email at info@kilkennysalttherapy.ie if you would like to return your purchase.

Note:   Products should be returned in original, unopened packaging.

Please enclose the invoice or a note giving your name, address, contact phone number and order number (from confirmation email). Refunds will be made in accordance with your original method of payment and will be made without undue delay.

If a product is damaged or faulty please contact us on Phone: (056) 774 0993 or by email at info@kilkennysalttherapy.ie Mon-Fri 10am-6pm GMT, and we will organise a replacement or refund. Please report any breakages or damage within 24 hours of receiving the package. Please send these products back to us within 14 working days of receiving them and we will offer you an exchange or a full refund. We will also refund your postage costs for sending these items back to us.

Postage on returned goods will be borne by you, unless we were at fault.

Returns address:

Kilkenny Salt Therapy

Unit 2, Enterprise House,

Dublin Road

Kilkenny

 

We recommend that customers get a “proof of posting certificate” from your postal service provider when sending a package back to us. Returned parcels are your responsibility until they arrive safely with us.

Nothing in these terms and conditions affects your statutory rights.

 

Prices

Prices quoted are inclusive of VAT. The prices listed on the KilkennySaltTherapy.ie website for products and services will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Kilkenny Salt Therapy shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kilkenny Salt Therapy shall promptly issue a credit to your credit card account in the amount of the incorrect price.

Kilkenny Salt Therapy reserves the right without prior notice to discontinue or change specifications and prices on products offered on the website without incurring any obligation to you. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the products. We have done our best to display as accurately as possible the colours of the products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

 

Payment

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms.

For Credit card and Debit card payment there is a 1.4% transaction fee of the net total.

 

Disclaimer of Warranties

Any information contained on this website is not meant to be comprehensive. The information contained in this website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Your use of this web site is at your own risk. Kilkenny Salt Therapy makes no representations or warranties of any kind, express or implied, as to the operation of this site, its contents, any information made available on this site, or other materials and services offered on this site. Kilkenny Salt Therapy disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, title, fitness for a particular purpose or occasion and non-infringement with respect to all of the foregoing. Kilkenny Salt Therapy does not warrant that use of this site will be uninterrupted, secure or error-free, that messages or requests will be delivered, that defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that this website is virus-free and secure. We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. By using this site, you agree that any material and/or data downloaded or otherwise obtained from this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We do not give any warranties as to the compatibility of this website with your computer systems, software and/or hardware.

 

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Kilkenny Salt Therapy nor any of its affiliates, licensors or other third parties mentioned on this site be liable for any damages whatsoever arising out of or in connection with your use of, or your inability to use, the Materials, Products and/or facilities or services offered through this website including but not limited to direct, indirect, incidental, punitive or consequential damages (including those resulting from lost profits, lost data or business interruption) arising out of the use of this site, or any web sites linked to this site or other materials or services offered on this site even if Kilkenny Salt Therapy has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

 

Termination

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions

Phone: (056) 774 0993 / 087 3566467
Enterprise House, Unit 2, Dublin Road
Kilkenny.
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